What is the best password manager for an MSP?

There isn't one answer. Judge any option on per-client isolation, an audit record of every reveal, MFA through your own identity provider, rotation tracking and a break-glass plan, then decide where the data should live. A business password manager suits end-user passwords and autofill. A documentation platform vault keeps credentials next to runbooks. PAM tools add automatic rotation and session recording at a higher cost. A vault in your own Azure tenant keeps the data and keys in a subscription you control.

Is it safe to store client passwords in a documentation platform?

It can be, if the platform isolates clients, audits every reveal, enforces MFA and lets you see where the data lives and who holds the encryption keys. Most documentation platforms encrypt on the server, so ask how keys are managed and who could decrypt.

Should an MSP use the same admin password for multiple clients?

No. The 2022 joint advisory from CISA and its partner agencies tells MSPs not to reuse admin credentials across customers. Use separate credentials per client, Windows LAPS for local administrator accounts, and GDAP instead of standing global admin accounts in Microsoft 365.

Where should an MSP keep break-glass credentials?

Outside the system they're meant to rescue. Follow Microsoft's emergency access guidance: at least two cloud-only accounts per tenant with phishing-resistant authentication such as FIDO2 security keys, stored securely in separate locations, alerted on every sign-in and tested at least every 90 days.

Does Atlas Vault encrypt passwords with my own key?

Yes. Secrets are encrypted with AES-256-GCM using a key derived from a deployment key stored in your own Azure Key Vault. You can also configure envelope encryption with an RSA key in Azure Key Vault. Notes, usernames and documents aren't encrypted by the application; they rely on Azure's encryption at rest for the database.

Can Atlas staff see the credentials in my Atlas Vault?

Vault data is stored in the database in your Azure subscription, and Vault contents aren't sent to the Atlas control plane. Atlas staff have no Azure role on your subscription, and the Atlas application has no vendor remote-access path into your deployment.

Does Atlas Vault rotate passwords automatically?

For Microsoft Entra app registration client secrets, yes. For other credentials, Atlas tracks rotation dates, flags overdue ones, emails expiry alerts and records each manual rotation with version history. It doesn't change passwords on the target system itself.

Where Should an MSP Store Client Credentials? Password Managers vs Documentation Platforms vs Your Own Tenant

Why MSP credential stores are a prime target, how business password managers, documentation platform vaults, PAM tools and a vault in your own Azure tenant compare, the five controls any option needs, and who else could reach the data. With sources, and exactly what Atlas Vault does and doesn't do.