Question 1

Is Community really free?

Accepted Answer

Yes. Community costs $0 per month with no credit card and no trial expiry. You still pay Microsoft for the Azure resources Atlas AVD manages on your behalf, because those run in your own subscription.

Question 2

What happens when the portal hits 10 active users?

Accepted Answer

The Community portal cap is hard: once 10 distinct users have signed in during a calendar month, no further users can start a portal session until the next month. Starter and Professional meter portal usage at $1 per active user per month instead, and Enterprise and above include it for unlimited users.

Question 3

Can I upgrade later without redeploying?

Accepted Answer

Yes. Atlas AVD runs in your own Azure tenant on every plan, so moving from Community to a paid plan changes what is licensed, not where anything runs. Your host pools, configuration, and history stay where they are.

Question 4

Can an MSP use Community for a customer?

Accepted Answer

No. Every Enterprise plan, Community included, is licensed for internal organizational use. Managing an unrelated customer's tenant requires an MSP plan.