Smart Recovery™ lets a user with a stuck, frozen, or unresponsive session reset it themselves from the User Portal. Atlas finds the user's session, signs it off cleanly, and if that fails holds the host out of rotation and force-ends the session so the user reconnects to a healthy host, then puts the host back in service. Every step is recorded. No admin has to be in the loop, which cuts helpdesk load and the productivity lost to session failures. Smart Recovery is included on Atlas AVD and runs in the User Portal, which is available on every plan.
Key capabilities
- One-click Reset My Session for the user, right in the User Portal
- Clean sign-off first; if the host does not respond, a temporary drain and a forced session end
- The host goes back into rotation automatically once the user has moved
- Live progress for the user, and a per-user recovery history
- Admin view of every recovery with completed, failed and in-progress totals
- Reduces helpdesk tickets from session-related user complaints
- Pairs with Smart Connect™, which recommends the best desktop to reconnect to
Available on: Atlas AVD plan and above
Smart Recovery™ is included in every Atlas AVD subscription.