Question 1

How does Atlas AVD connect to client Azure tenants?

Accepted Answer

Atlas AVD supports two connection methods: Azure Lighthouse delegated resource management (recommended for MSPs with an established Lighthouse relationship) and service principal delegation using a dedicated app registration in each client tenant with Reader and Contributor access on AVD resources.

Question 2

Can we apply different scaling policies to different clients?

Accepted Answer

Yes. Each client can have its own policy configuration, or you can apply shared policy templates and override specific parameters per client. Templates support inheritance so common settings are maintained centrally.

Question 3

Does Atlas AVD support white-labeling for MSP client portals?

Accepted Answer

Atlas AVD's MSP tier includes white-label client portal options where clients can log in to a branded portal showing their own environment's health and cost metrics. Contact our team to discuss white-label configuration.

Question 4

How many client environments does Atlas AVD support?

Accepted Answer

The Atlas AVD MSP-Starter tier supports up to 10 managed tenants, MSP-Premium supports up to 25 managed tenants, and MSP-Enterprise supports unlimited managed tenants. All tiers include multi-tenant scaling policy management and consolidated reporting.

Question 5

What happens if a client's Azure quota is exhausted during scale-out?

Accepted Answer

Atlas AVD monitors subscription vCPU quota in real time. When a client's quota approaches exhaustion (configurable threshold, default 80%), the MSP operations team receives an alert. If scale-out is blocked by quota, Atlas AVD logs the event, surfaces it in the client's health dashboard, and can automatically select alternative VM SKUs if configured.

Azure Virtual Desktop for Managed Service Providers